FAQ

What if I want to return an item? 

Shadow Bang chooses the highest quality products and we are sure that you will love each and every product. Please note, we do not offer refunds for change of mind.

However, we can offer you the following options within 7 days of purchase:

  • EXCHANGE ONLY is offered for sizing issues or product faults. 
  • Exchange is not available for change of mind.
  • All discounted or sale items are considered final sale.
  • Returns or exchanges are not available for sale, jewellery, apothecary and lingerie, unless faulty.

Please note, all items must be returned in their original condition with tags still attached and proof of purchase.

For return instructions for online purchases, please contact us at shadowbangsupply@gmail.com

Can I lay-buy items in store? 

Absolutely. Lay-buys require a 20%, non-refundable deposit and full payment must received within four weeks. If you decide to cancel your lay-buy, you will forfeit your deposit. 

What shipping options are available for online orders? 

All products are carefully inspected and packaged with love.

Orders will be processed within 1-2 business days and despatched via standard Australia Post services.

Free Pick Up at Shadow Bang

Collect your order from our store at Long Jetty. Simply select the 'FREE PICK UP AT SHADOW BANG' option at the 'Shipping Method' stage of checkout. You will receive a confirmation email advising when your order has been fulfilled. 

Australian Orders

Standard Shipping
0.0 kg – 0.5 kg
$5.00
Medium Shipping
0.5 kg – 5.0 kg
$10.00
Heavy Goods Shipping
5.0 kg – 20.0 kg
$20.00

International Orders

0-5kg International Shipping
0.0 kg – 5.0 kg
$30.00
5-25kg International Shipping
5.0 kg – 25.0 kg
$50.00